🔐 Privacy Policy – Reviora Reviews

Last Updated: April 27, 2026

1. Introduction

This Privacy Policy explains how Reviora Reviews ("we", "us", or "our") collects, uses, and protects your information when you use our platform and services.

Reviora Reviews is a reputation management platform that helps businesses collect, manage, and promote customer reviews through SMS, email, and other communication channels.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide

Name

Email address

Phone number

Business name

Billing information

Account login details

B. Customer Data (Uploaded by You)

You may upload:

Customer names

Phone numbers

Emails

👉 This is used to send review requests.

IMPORTANT:
You are responsible for obtaining consent from your customers before uploading their data.

C. Automatically Collected Information

IP address

Device information

Browser type

Usage data

3. How We Use Your Information

We use your data to:

Provide and operate our platform

Send review requests on your behalf

Improve our services

Communicate with you (support, updates)

Prevent fraud and abuse

Comply with legal obligations

4. Customer Data Responsibility (VERY IMPORTANT)

By using Reviora Reviews, you agree that:

You have obtained proper consent from your customers

You are legally allowed to contact them via: SMS Email

Reviora Reviews does NOT verify how you collected your customer data.

5. Payments

We use third-party payment processors such as:

Stripe

We do NOT store full credit card information.

6. Sharing Your Information

We may share data with:

Hosting providers

SMS & email delivery platforms

Payment processors

Analytics tools

We DO NOT sell your data.

7. Third-Party Platforms (Google, etc.)

Reviora Reviews may integrate with platforms like:

Google

Social media platforms

⚠️ We are NOT responsible for:

Removal of reviews

Visibility of reviews

Platform policy changes

8. Cookies & Tracking

We use cookies to:

Improve user experience

Analyze performance

Maintain security

9. Data Retention

We keep your data:

While your account is active

As required by law

Data may remain in backups temporarily after deletion.

10. Data Security

We use:

Encryption

Secure servers

Access controls

⚠️ However, no system is 100% secure.

11. AI Features (If You Use Them)

Some features may use AI tools.

You can disable them inside your account (if applicable).

12. Your Rights

Depending on your location, you may:

Access your data

Correct your data

Delete your data

Withdraw consent

📩 Contact: [email protected] (puedes cambiarlo)

13. SMS & Communication Policy (CRITICAL for SaaS)

Customers must opt-in before receiving messages

We only send: Review requests Notifications

📱 Users can opt-out anytime by replying STOP

🚫 We do NOT sell or share mobile opt-in data

14. Minors

Our services are NOT intended for individuals under 18.

15. U.S. Privacy Rights

Users in certain states may request:

Data access

Data deletion

Data correction

16. Updates to This Policy

We may update this policy at any time.

Changes will be reflected in the “Last Updated” date.

17. Contact Information

Reviora Reviews
United States

📧 Email: [email protected]

18. Request Your Data

You can request to:

Access

Update

Delete your data

We may verify your identity before processing requests.